Returns & Exchanges

We want you and your dog to be completely satisfied with your gear. If a product doesn't fit or meet your expectations, you can return it within 30 days of delivery provided it is in new, unused condition with original packaging.

1

Start Your Return

Visit our online returns portal and enter your order number and email address to initiate the process.

2

Print Your Label

Select the items you wish to return and download the prepaid shipping label provided by our system.

3

Pack Your Gear

Securely pack the items in their original packaging, ensuring all tags are attached and the product is free of pet hair.

4

Ship and Refund

Drop off the package at any authorized carrier location. Once we receive and inspect the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing